You will need to enter your username and password for the computer. In the same preferences window click “Accessibility” and then unlock the preferences pane by clicking the Lock icon at the bottom of the window. The preference window will warn you that you will need to quit TeamViewer, click “Later”. Sequentially click on each button and allow it access.Ĭlicking on “Open Screen Recording Preferences…” will open the “Security & Privacy” preferences pane. Then double-click to start it.Ĭlick the Open button on the security promptĪllow TeamViewer permissions to access your computer in the next window.
Start by downloading the Quicksupport file from the above link to your mac.ĭrag the icon in the window to your “Applications” folder to copy it to your computer. Now try running the downloaded Quick Support file again. In order to run the Quick Support you will need to disable this in the Windows 10 Settings.Ĭlick the Start Menu button and open the settings (click on the gear icon)Īt the top where it says Installing apps only from Windows Store helps protect your device (Windows 10) or Choose where to get apps (Windows 11) click the dropdown and select the option Anywhere If you are using Windows 10 or 11 you my get a message saying that "The app you're trying to install isn't a Microsoft-verified app". Do not disclose these details unless you are sure about who you are talking to. A remote desktop session can only be initiated with these details. You will then be asked to provide the ID and Password generated by this app. To start a remote desktop session, you will be asked to download and run the Quick Support application via the links below. These remote desktop sessions are only used on a per incident basis and are optional.
Quick Support is a remote desktop solution that allows our support agents to see your desktop and show you how to resolve the problem you are experiencing.
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